We value your satisfaction and want you to shop with complete confidence. Please read our return and refund policy carefully before placing your order.
1. Eligibility for Return or Exchange
You may request a return, refund, or exchange within 30 days of receiving your order, under the following conditions:
The product is damaged, defective, or incorrect
Change of mind is not a valid reason for return
Product must be unused and in its original condition
2. Return Process
If your item is eligible for return:
- You must notify us via email or WhatsApp with clear photos of the issue
- We will provide a return tracking ID if applicable
- The product should be packed securely in its original or equivalent protective packaging
- Attach the provided tracking ID label on the return package if required
3. Delivery Charges
- If the return is due to our mistake such as a damaged or wrong item, we will cover all delivery costs
- If the product is being exchanged or returned under an eligible issue, you will not bear any courier charges
4. Refund Options
Once the returned product is received and inspected:
- You may choose between a full refund, product replacement, or store credit
- Refunds will be processed to your original payment method or via bank transfer within 7 working days
5. Important Notes
- Returns without proper packaging or missing tracking labels may be rejected
- We reserve the right to decline returns that do not meet our policy criteria
- Please ensure correct shipping details during order placement to avoid issues
For return requests or support, please contact our team:
Email: charliedecorpk@gmail.com
WhatsApp: 0335 3560222