Welcome to CharlieDecor.com. By accessing or placing an order on our website, you agree to the terms and conditions outlined below. These terms are designed to ensure a smooth, secure, and transparent experience for both you and us.
Use of Website
All content, designs, and images displayed on Charlie Decor are the property of our brand. Most of our products are originally designed by us, and while we currently do not hold formal copyright registrations, unauthorized use or reproduction of any content is strictly prohibited.
User Accounts
You can shop on our website with or without creating an account. Creating an account is optional and provides benefits like faster checkout, order tracking, and order history management.
Order Acceptance
All orders placed are subject to approval based on availability and confirmation. We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspicious activity.
Product Images and Display
We try our best to show product colors, materials, and designs as accurately as possible. However, actual product appearance may slightly vary due to device screen settings or lighting conditions.
Payments
Multiple payment methods are available including Cash on Delivery. For prepaid orders, payment must be fully completed before shipping. All transactions are securely processed via trusted payment providers.
Shipping and Delivery
We ship across Pakistan using trusted courier partners such as PostEx and others. Orders are typically dispatched within 1 to 2 working days, and delivery is usually completed within 3 to 5 working days. Custom or made-to-order items may take one extra day for processing.
Return and Exchange
Returns or exchanges are allowed within 30 days, only if the product received is damaged, defective, or incorrect. We do not accept returns based on change of mind. All return requests must include clear photos, and products must be returned in secure packaging with tracking details if required. Delivery charges will be covered by us if the issue is on our side.
Product Warranty and Minimum Orders
We do not offer product warranties. However, if your item is delivered damaged or incorrectly, we will arrange a return, replacement, or refund. There is no minimum order requirement — you can place an order even for a single item.
Website Availability
While we aim to keep our website available 24/7, there may be occasional downtime due to maintenance or technical issues beyond our control. Charlie Decor is not responsible for temporary unavailability caused by internet disruptions.
Data Privacy
We collect and use customer information such as name, address, and contact details solely for order fulfillment and support. We do not share or sell personal data to third parties, except delivery and payment partners involved in processing your order.
Secure Transactions
All payment transactions are encrypted and processed through secure third-party gateways. While we take every step to protect your data, we cannot be held responsible for breaches or misuse that occur outside our system.
Misuse of Site
You agree not to use our website for any illegal or harmful purposes. Attempts to hack, inject malicious code, or disrupt our service may result in legal action.
Third-Party Links
Some sections of our website may link to external sites like courier tracking or payment pages. We are not responsible for the content or privacy practices of those external websites.
Updates to These Terms
Charlie Decor reserves the right to change or update these terms and conditions at any time without prior notice. Continued use of the website after changes means you accept the updated terms.
For any questions, feel free to contact us:
Email: support@charliedecor.com
WhatsApp: 0335 3560222